Privacy policy

Who we are

payxem.shop is a marketplace for digital products, powered by Payxem Digital Portal, a Dubai mainland company licensed by the Department of Economy and Tourism, Dubai, UAE. We are the data controller for the information described on this page.

Independent sellers list their own products here. We are the venue and the payment layer, not the author of what is sold.

When you just browse

Browsing does not require an account. Buying does: the simple Payxem account created with your name and email ties the order to you without creating an advertising profile.

• No advertising trackers. There is no advertising pixel, no social media tracker and no retargeting on this site. Nothing here follows you to another website, and we do not build an advertising profile of you.
• Site measurement, without cookies. We do measure how the site is used, because a slow page or a broken step in checkout is not something we can fix if we cannot see it. It runs on Cloudflare Web Analytics, enabled at our hosting layer, and it reports page views, referring sites, load times and country as aggregate numbers. It sets no cookie, holds no identifier for you and cannot follow you anywhere else. There is no per visitor record here for anyone to look up. See cookies for how to block it if you would rather not be counted.
• Server request records. The site is hosted on Cloudflare, and like any web host it processes request level data such as your IP address, the page requested, your browser type, the time and the referring page. This keeps the site up, blocks abuse and rate limits attacks. We use it for security and aggregate traffic volume, not to identify you.
• What sells and what does not. We count listing views, sales and refunds so that a seller can see how their product is performing and we can tell which categories are worth growing. Views are a single number on the product. Everything else comes from the orders themselves, which is our own record of a purchase, not tracking of a person.

What stays on your device

Your cart and your saved items are held in your browser's local storage, under the keys px.cart.v1 and px.wish.v1. They are lists of product names, nothing more. One more key, px.notice.v1, records that you have seen the measurement notice, and nothing else.

While you are not signed in, this data never reaches our servers. We cannot see your cart, we cannot email you about it, and nobody at Payxem can tell what you have saved. It also means your cart does not follow you to another device, and clearing your browser's site data clears it.

If you sign in and choose to sync your cart and saved items, they are stored with your account so that they follow you between devices. That is a choice you make, not something that happens by default, and you can clear them at any time.

Cookies

This list is short on purpose, and it is the whole list. Every cookie here exists to do something you asked for.

• Staying signed in. If you have an account and sign in, we set one session cookie so that you are not asked to sign in on every page. It is cleared when you sign out.
• Paying. When you pay, the payment provider may set its own cookies to run the payment and check it is not fraudulent. That happens on the payment step, and their own policy covers it.
• Nothing else. Our site measurement uses no cookie at all. There is no advertising cookie, no profiling cookie and no third party tracking cookie on this site.

All three are strictly necessary to do something you asked for, so there is nothing to switch off there: without them you could not stay signed in or pay.

The site measurement described above is not a cookie, and we will not pretend it is something you can switch off here. It is turned on at our hosting layer, which means it starts with the page before any script of ours runs. A button on this site could not stop it, so we do not show you one that claims to.

We do show a short notice about it on your first visit, so that it is not a surprise, and dismissing that notice is remembered on your device under px.notice.v1. That flag records only that you have seen the notice. If you would rather not be counted at all, a content blocker that blocks static.cloudflareinsights.com stops it, and we make no attempt to work around blockers.

If we ever want to set a cookie that is not strictly necessary, we will ask you first rather than bury it in an update to this page.

When you buy

A purchase creates an order record. Here is everything in it.

• Your account email address, so we can identify the buyer, support the order and send any necessary order notice.
• Your Payxem account reference, if you bought while signed in.
• What you bought, the amount, the currency and the date.
• The payment reference from the payment provider. We never see or store your full card number.
• Your IP address and browser identifier at the time of purchase.

That last one deserves an explanation rather than a line in a list. Instant digital delivery has no signed delivery note, so a card dispute on a digital product comes down to whether we can show the purchase and the download actually happened. We record it for that reason, we keep it with the order rather than in any profile of you, and it is used to answer a dispute, not to target you.

Download records

Each download link is single use and short lived. When one is issued and when it is used, we log the time, the IP address and the browser identifier against the order.

This is what lets us reissue a link when yours expires, spot a link being passed around, and evidence delivery if a payment is disputed. These rows are kept as the delivery record for the order.

Reviews you write

Only a buyer who has paid for a product can review it. If you write one, we store your rating, your review text, the product and your account reference.

Your review is published with your first name and last initial, for example Aisha K. We shorten the name before we store it for display, so the full name is not sitting in the review record at all. Your email address is never published or shown to the seller.

A review is public. It appears on the product page and can be picked up by search engines. You can ask us to remove yours at any time, and a refunded purchase takes its review down automatically.

Email we send and email you send us

Automated mail, including sign-in codes and any order notice, is sent from a Payxem no-reply address and is not monitored. Everything a person needs to read goes to and comes from [email protected]. We use your address to run your order and to answer you, not to market to you.

If you write to support, we keep the message and our reply so that we have a record of what was agreed, particularly for refunds. Only tell us what is needed. We never need your full card number, your card PIN or your account password, and nobody from Payxem will ask you for them.

If you sell here

A seller store is tied to a Payxem account, so seller information, including identity verification and payout details, is collected and handled under the Payxem privacy policy.

On payxem.shop itself, what is public about a seller is the store name, the store address, the store description and the listings. Your personal account details are never shown on a public page.

Before you open a store, we record your click-wrap acceptance of the seller agreement: the time, the version you accepted, your IP address, connection country, and your browser and device. It stands in place of a signature, so we keep it for as long as the store exists and for the record keeping period afterwards.

We also keep the private seller-onboarding answers you submit, including what digital products you plan to sell, who created them, how they were created, and your confirmations about digital delivery and intellectual-property rights. Buyers cannot see these answers. We use them for marketplace review, compliance, fraud prevention and seller support.

Why we use it

• To take payment and deliver the file you bought.
• To send sign-in codes and any necessary message about your order.
• To handle refund requests and answer support questions.
• To respond to card disputes and chargebacks with evidence of delivery.
• To prevent fraud, abuse of the refund process and unauthorised access to paid files.
• To keep the accounting and tax records we are required to keep.
• To keep the site working, secure and reasonably fast.

We do not use your purchase history to target advertising, and we do not send marketing email about the marketplace unless you ask for it.

Who we share it with

• Our payment provider, TagadaPay, to take the payment and process a refund or a dispute. It handles your card details directly under its own policies; the full card number never passes through Payxem's server.
• Hosting and infrastructure providers, principally Cloudflare, which serves the site, runs the marketplace interface and stores the product files.
• Email delivery providers, to send sign-in codes, order notices and support replies.
• The seller, on the limited basis in the next section.
• Authorities, where the law, a regulator or a court requires it, or where it is needed to protect someone's safety or our rights.

If Payxem is ever sold or reorganised, records may transfer as part of that, and this policy would continue to apply to them.

What the seller sees about you

This is a short list on purpose, and it is the whole list. For each sale, the seller sees:

• Your name, as you gave it at checkout.
• The order reference.
• What you bought.
• The amount, and their own earnings on it.
• The date and time of the order.

Nothing else. Your email address is never given to a seller in full. Where it is shown to them at all, it is masked, in the shape ab*****x@g***.com, which is enough to match a support message to an order and not enough to contact you.

A seller does not get your IP address, your browser details, your payment details, your other purchases, your address or your phone number. We do not have most of that in the first place.

Two things sit outside this by your own choice. If you leave a review, the seller sees it as every visitor does, under your first name and last initial. And if you email a seller directly, they have your address from that moment, because you gave it to them rather than us.

What we do not do

• We do not sell your personal data.
• We do not rent, trade or hand over your data for anyone's advertising.
• We do not build advertising profiles or run behavioural tracking.
• We do not read your cart, because it never leaves your device.
• We do not add you to a marketing list because you bought something.

How long we keep it

• Order and payment records, up to 5 years after the order, to meet financial, tax and audit obligations. This matches the retention period in the Payxem privacy policy.
• Download logs, kept with the order as its delivery record, for the same period.
• Reviews, for as long as the product is listed, or until you ask us to remove yours.
• Support email, up to 3 years, so a decision on a refund can be revisited.
• Server request records, short lived, held by our hosting provider under its own retention.
• Cart and saved items, until you clear your own browser. If you sync them to an account, until you clear them or close the account.
• Site measurement, aggregate counts only, held by Cloudflare under its own retention. There is no per person record for us to keep.

Security

• The whole site is served over encrypted connections.
• Paid files are held in private storage and released only against a real purchase. They are never on a public link.
• Download links are single use and expire in 30 minutes, so a leaked link is not a permanent hole.
• Access to order data is restricted to the people who need it to run support and accounting.
• We never store full card numbers. Payment details go to the payment provider, not to us.

No system is perfectly secure. If something does go wrong in a way that affects you, we will tell you.

Your rights

Depending on where you live, you can ask us to give you a copy of your data, correct it, delete it, restrict what we do with it, or object to a particular use. Write to [email protected] and we will answer within 30 days.

Two honest limits. We cannot delete an order record that we are required to keep for financial and audit reasons until that period has run, though we can remove the personal details attached to it where possible. And if you ask us to delete your purchase records, you lose the ability to redownload what you bought and to claim a refund on it, so we will confirm that with you first.

If you hold a Payxem account, you can close it yourself from the app. The steps, the grace period and what happens to your data afterwards are set out in the Payxem privacy policy.

Children

payxem.shop is for adults. You must be at least 18, or the age of legal majority where you live if that is higher, to buy here. We do not knowingly collect information from anyone under 18. If we learn that we have, we delete it and close the account. If you think a child has given us their information, write to [email protected].

Where your data is processed

We serve buyers and sellers across the UAE, the Gulf, South Asia, Africa and beyond, and our hosting and payment partners operate globally. Your data may be processed in more than one country, including the United States and the European Union, wherever those partners run their infrastructure.

We choose established providers and rely on the safeguards they publish for those transfers.

Changes

We will update this page as the marketplace grows. The date at the top always shows the current version. Where a change materially affects you, we will say so rather than quietly reissue the page.

Contact

Privacy questions and data requests: [email protected]

See also the terms of use, the returns and refunds policy and the seller agreement.